Privacy Policy for BabyWheels

Your Trust, Our Commitment to Protection

At BabyWheels India, we respect your privacy. This Privacy Policy explains in clear terms what data we collect for our stroller rentals, sales and repair services, how we use it, when we share it, and how we keep it secure in line with the DPDP Act and other applicable laws.

1. BabyWheels Compliance and Data Protection (India)

We process personal data in accordance with applicable privacy laws and regulations, including but not limited to GDPR (where applicable) and other relevant national data protection frameworks. We maintain appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption in transit, access controls, and periodic security reviews.

2. Data We Collect for BabyWheels Services

We collect only the information necessary to provide and improve our Services. We use this information to fulfill orders, deliver customer support, personalize your experience, improve our website, and ensure security and fraud prevention. We do not sell your personal information. Where required, we rely on lawful bases for processing such as contract performance, legitimate interests, compliance with legal obligations, and consent.

3. Transparency and Accountability at BabyWheels

We aim to be clear about what data we collect, why we collect it, and how it is used. We keep internal records of our processing activities, train staff on data protection practices, and evaluate vendors for privacy and security safeguards. We will notify you of material changes to this policy and, where required by law, seek your consent for new uses of your data.

4. Your Rights with BabyWheels

Depending on your location, you may have rights to access, correct, delete, or receive a copy of your personal data; to object to or restrict certain processing; and to withdraw consent where processing is based on consent. You may also opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us at contact@babywheels.com. We will respond to verifiable requests within the timeframes required by applicable law.

5. India Disclosures (DPDP Act 2023) – BabyWheels

If you are located in India, we process personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable rules. You have the right to access, correct, and erase your personal data, withdraw consent, and register grievances. We may transfer data outside India subject to appropriate safeguards and contractual commitments with service providers.

  • Grievance Officer: If you have concerns regarding our data handling, please contact our Grievance Officer at contact@babywheels.com. We aim to acknowledge grievances within 24–72 hours and resolve them within timelines prescribed by applicable law.

  • Lawful Basis and Consent: Where required, we rely on your consent for specific processing activities. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

  • Retention: We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by Indian law.

6. Information We Collect for Stroller Rentals – BabyWheels

To bring you the best of BabyWheels, from perfect strollers to seamless services, we gather various types of information:

6.1. Personal Information – Tailored for Your Family

This includes details that help us know you better and serve your family with precision. It encompasses your name, email address, phone number, shipping address, billing particulars (like credit card information), and any other data you kindly provide when selecting a stroller for purchase or rental, subscribing to our heartwarming newsletters, or reaching out to our dedicated support team.

6.2. Non-Personal Information – Enhancing Your BabyWheels Journey

We also gently collect non-personal information, which helps us refine your BabyWheels experience without directly identifying you. This might involve your browser type, operating system, IP address, device type, the paths you explore on our site, and the dates/times of your visits. This data is invaluable in understanding how our families interact with BabyWheels, allowing us to continuously improve our website's magic and your user journey.

7. How BabyWheels Uses Your Information

The information we gather is used with the utmost care for a variety of purposes, all centered around you and your baby:

  • To Orchestrate Your Orders: For lovingly processing your stroller rental, purchase, and repair requests, including secure payment handling and timely delivery to your doorstep.

  • To Deliver Exceptional Service: To thoughtfully manage your BabyWheels account, provide personalized customer support, and gracefully fulfill your every need.

  • To Elevate Your BabyWheels Experience: To gently analyze how our website is used, resolve any little hiccups, and continually enhance the joy and functionality of BabyWheels.com.

  • For Heartfelt Communication: To send you joyful order confirmations, important updates, special offers (only if you wish to receive them), and warm responses to your inquiries.

  • For Unwavering Security: To vigilantly detect and prevent any unauthorized access, fraud, or other activities that could disrupt your peaceful BabyWheels journey.

8. How BabyWheels Shares Information

Your privacy is a treasure to us. We promise not to sell, trade, or otherwise transfer your personal information to outside parties without your clear consent, except under these thoughtfully defined circumstances:

  • Trusted Partners: We may share information with carefully selected third-party service providers who help us bring BabyWheels to life, such as our secure payment processors and reliable shipping partners. These partners are bound by strict agreements to keep your information confidential and use it only for the services we’ve entrusted them with.

  • Legal Compass: We may disclose your information when guided by law, a subpoena, or other legal processes, or if we sincerely believe such action is vital to uphold legal obligations, protect the cherished rights or property of BabyWheels, or ensure the safety and well-being of our entire community.

  • Evolution of BabyWheels: Should BabyWheels embark on a new journey, such as a merger, acquisition, or sale of assets, your information may be part of that transition. We will, of course, lovingly notify you via email or a clear announcement on our website about any such changes in ownership or control of your personal information.

9. BabyWheels Data Security

We employ a robust array of security measures to protect the precious personal information you share with us. From the moment you place an order to every interaction you have with your account, we utilize secure servers, encrypted data transmission (SSL/TLS), and meticulously restrict access to data, ensuring only authorized personnel can reach it.

10. Your Choices with BabyWheels

You are always in control of your personal information, and we honor your rights:

  • Access & Correction: You have the right to request access to the personal data we hold about your family and to ask for any necessary corrections.

  • Opt-Out: You may choose to gracefully opt-out of receiving our promotional communications by simply following the unsubscribe instructions within those emails.

  • Deletion: You may request the deletion of your personal data, always in harmony with legal and contractual obligations.

11. Third-Party Links and Services

Our website may occasionally feature links to wonderful third-party websites. Please note that these sites operate under their own distinct privacy policies. While we strive to connect you with trusted resources, we cannot assume responsibility or liability for the content and activities of these external sites. Nevertheless, your feedback is a gift, and we always welcome your thoughts on these linked destinations as we endeavor to protect the integrity of your BabyWheels experience.

12. Changes to the BabyWheels Privacy Policy

Just as families grow and evolve, so too might our Privacy Policy. We reserve the right to tenderly update this policy at any time. We will always keep you informed of any changes by gracefully posting the new Privacy Policy on this page and updating the "Last Updated" date. We warmly encourage you to review this Privacy Policy periodically to stay abreast of how we protect your information.

Last Updated: September 29, 2025

13. Contact BabyWheels

Should you have any cherished questions or heartfelt concerns regarding this Privacy Policy, please do not hesitate to reach out to us. Your voice matters, and we are here to listen at: contact@babywheels.com